Keen Gardener Reviews

Keengardener.co.uk offers a comprehensive range of products for gardening, barbecue, and outdoor living. Among their popular offerings are barbecues, garden buildings, and furniture, as well as garden power tools. They also provide watering and irrigation equipment, along with aquatics and pond supplies. For landscaping needs, customers can find a variety of materials, garden buildings, and fencing solutions to keep pets and children safe. Additionally, they have a selection of garden tools for maintenance tasks like weeding, pruning, and lawn care. The company's focus on quality and reliability is evident in their choice of products, which are backed by great warranties.

Keengardener.co.uk ensures a safe and secure online shopping experience for its customers. The website uses high-grade encryption (Camellia-256, 256 bit keys) to protect personal information on its secure pages. For payment processing, they utilize SagePay, an industry leader in secure internet transactions, which encrypts all transaction information using 256-bit SSL certificates. Additionally, they accept payments through PayPal, which employs an encryption key length of 128-bits, the highest level commercially available. The site is also PCI compliant, meeting the Payment Card Industry Data Security Standards, which further assures the safety of card payments both online and offline.

Keengardener.co.uk has a returns policy that allows for a replacement or refund on faulty goods within the first 30 days of receipt. If a product develops a fault after 30 days but within the guarantee period, a replacement or a full or partial refund inline with fair use is offered. The guarantee period is typically 1 year, unless stated otherwise. Customers have a "cooling off period" under The Consumer Contracts Regulations, where they can cancel their order and return the goods within 30 days of receipt for a refund. Goods must be unused and in re-saleable condition. The cost of returning faulty goods is covered by Keengardener, while the cost of returning non-faulty goods is the customer's responsibility.

Regarding the shipping policy, Keengardener.co.uk dispatches most products from their warehouse in Redditch, Worcestershire, and strives to dispatch items the same day for orders placed before 2pm. They use various couriers like Royal Mail, DPD, Furdeco, The Pallet Network, and Tuffnells for parcel deliveries. Delivery rates vary based on the weight of the package and the order value, with free delivery on mainland UK orders over £75.00. They also provide delivery services to the Highlands, Islands, and remote locations, with additional charges for items over 30kg that require pallet delivery or specialized large parcel courier services.

Some of the popular products on Keengardener.co.uk include a variety of garden tools such as secateurs, loppers, lawn rakes, and multi-change tools from brands like Wolf Garten and Wilkinson Sword. They also offer barbecues from Napoleon, Char-Broil, and Kamado Joe, among others. For landscaping, customers can find materials and garden buildings by Forest Garden and Palram, as well as awnings, canopies, gazebos, and fencing solutions to ensure safety and privacy in the garden.